ASA manual | ||
 The ASA Manual, or guidebook,
is invaluable to efficient operations in the field. A copy of the manual
is in each office and referred to frequently. All branch rules, regulations
and procedures are in this book. The manual goes into great detail on nearly
everything which allows staff to begin serving several hundred clients after
only one week of training. The manual includes limits to the amount that
can be spent for standardized office supplies such as chairs - the kind
and number permitted to come from the budget is specified. With only office
rent found to vary slightly from office to office, branch offices operate
under exactly the same budget making budgeting and management of rapid growth
possible. The manual defines specific consequences for unbecoming behavior
by staff reducing favoritism and lengthy arguments. And probably most unique
and revolutionary is detailed explanations of how to fill out all books,
for example, which column to put savings deposits by members is clearly
spelled out. In fact, newly recruited staff are able to successfully perform
their duties having had no accounting background whatsoever. The ASA Manual
allows staff to quickly and fully internalize procedures, which means staff
are able to concentrate on providing quality services to their clients and
become more in touch with their needs and desires. This further enhances
the stability of the institution. | ||
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